Mobility Scooter Aftercare That Keeps You Moving
Our support does not end when your mobility product is delivered. From your included Standard Aftercare to the more comprehensive Platinum Plus plan, help is available when you need it.
Standard Aftercare or Platinum Plus?
Every eligible product bought from Mobility Connect includes Standard Aftercare. Platinum Plus provides broader, longer-term protection and additional support.
Standard Aftercare
Essential introductory protection included with eligible mobility products bought from Mobility Connect.
Your Standard Aftercare includes:
- One-year parts and labour warranty
- One month of insurance cover
- One month of breakdown cover
- Access to the Mobility Connect support team
Platinum Plus
More complete protection, predictable costs and priority support—even if your eligible scooter was not originally purchased from Mobility Connect.
Platinum Plus includes:
- Unlimited no-fee call-outs
- Lifetime warranty protection
- Priority repairs
- Annual service
- Full insurance cover
- Puncture repairs
- Battery replacement cover
- 24-hour emergency breakdown support
- Courtesy mobility product when required
Why Mobility Scooter Aftercare Matters
Good aftercare helps you deal with unexpected problems, maintain your scooter and reduce the time you are left without the mobility product you rely on.
Help When Something Goes Wrong
Speak with a team that understands mobility products and can arrange the appropriate support or repair.
Fewer Unexpected Costs
The right cover can help protect you from unexpected call-out, repair, battery and puncture expenses.
Regular Servicing
Routine checks help keep your scooter safe, comfortable and dependable for everyday journeys.
Faster Priority Repairs
Platinum Plus members receive priority support, helping to get essential mobility equipment back in use sooner.
Emergency Breakdown Help
Enhanced membership provides access to a 24-hour emergency breakdown helpline when urgent help is required.
Continued Independence
A courtesy mobility product may be provided when yours needs to be brought into the workshop for repair.
Standard vs Platinum Plus Aftercare
See the key differences between the included Standard Aftercare and enhanced Platinum Plus membership.
| Aftercare benefit | Standard | Platinum Plus |
|---|---|---|
| Parts and labour warranty | One year | Lifetime warranty |
| Insurance cover | One month | Full cover |
| Breakdown cover | One month | 24-hour support |
| Unlimited no-fee call-outs | Not included | Included |
| Priority repairs | Not included | Included |
| Annual service | Not included | Included |
| Puncture repairs | Not included | Included |
| Battery replacement cover | Not included | Included |
| Courtesy mobility product | Not included | Included |
How Platinum Plus Works
Joining is straightforward, and the Mobility Connect team will guide you through the process.
Tell Us About Your Scooter
Complete the short form with your contact details and information about the scooter you would like covered.
Confirm Eligibility
The team will confirm the scooter’s make, model, age and condition and check whether it qualifies for membership.
Activate Your Cover
Once eligibility and payment are confirmed, your Platinum Plus membership can become active.
Mobility Scooter Aftercare FAQs
Is Standard Aftercare included with every purchase?
Eligible mobility products bought from Mobility Connect include the applicable Standard Aftercare package. Exact warranty, insurance and breakdown terms depend on the product and policy.
Can I join Platinum Plus if I did not buy my scooter from Mobility Connect?
Yes. Most mainstream mobility scooters may be eligible, subject to a check of the make, model, age, condition and any existing faults.
When does Platinum Plus cover begin?
Cover begins once eligibility has been confirmed and the agreed payment arrangement has been successfully set up.
How do I request a repair or aftercare support?
Call Mobility Connect on 0800 224 8149. The team will review the issue and explain the next steps, including whether an engineer visit or workshop repair is required.
Is a courtesy scooter always available?
Courtesy products are intended for eligible Platinum Plus members whose scooter needs to be brought into the workshop. Availability, suitability and the membership terms will apply.
Protect Your Mobility and Your Independence
Join Platinum Plus for broader cover, priority support and more predictable mobility scooter costs, or speak with the team about the Standard Aftercare included with your Mobility Connect purchase.
*Platinum Plus pricing, eligibility, benefits, limits and exclusions are subject to the current membership, insurance, warranty and breakdown terms. Product age, condition, make, model and existing faults may affect eligibility. Please review the full details before joining.