Speak to the Right Team, Without the Runaround
Whether you need help choosing a mobility scooter, support with an existing product or advice about aftercare, our team is here to point you in the right direction.
Choose the Right Contact Route
Selecting the right option helps your enquiry reach the most appropriate team as quickly as possible.
Sales and Product Enquiries
Get help choosing a mobility scooter, powerchair, adjustable bed or rise-and-recline chair, including information about demonstrations and payment plans.
Workshop and Technical Support
Contact the support team about an existing mobility product, fault, repair, service, warranty or aftercare enquiry.
Send a Written Enquiry
Use the contact form to provide your details and explain what you need help with. Select either Sales Enquiry or Aftercare Enquiry within the form.
Need Emergency or Insurance Assistance?
Use the appropriate number below when your enquiry relates to emergency recovery or an existing insurance claim.
Assistance Getting Your Product Home
In the event of a breakdown where you require assistance taking your mobility product home, contact Autohome.
0800 072 4041Make an Existing Insurance Claim
Contact Mark Bates Ltd directly when you need to make a claim under an eligible existing mobility insurance policy.
01476 591104Registered Address and Complaints
Registered Address
Written correspondence can be sent to the registered Mobility Connect address below.
Mobility Connect LtdUnit 10 Woodgate Park
White Lund Industrial Estate
Morecambe
LA3 3PQ
Making a Complaint
Mobility Connect aims to provide a first-class service. If something has not met your expectations, please contact the team as soon as possible so the matter can be investigated.
Call 0800 224 8149 or email [email protected] .
What happens if my complaint remains unresolved?
If your complaint relates to an eligible regulated financial product or service and you remain unhappy with the final response, you may be able to refer the matter to the Financial Ombudsman Service.
The Financial Ombudsman Service can be contacted on 0800 023 4567 or through its official contact page .
A full copy of the Mobility Connect complaints procedure is available on request.
What Happens Next?
Providing the right information from the beginning helps the team respond more effectively.
Choose Your Enquiry Type
Select Sales Enquiry or Aftercare Enquiry so your message can be directed to the correct team.
Provide Useful Details
Include the product make and model, the help you need and the best telephone number for reaching you.
The Team Will Respond
A Mobility Connect team member will review the enquiry and contact you with the most appropriate next step.
Contact the Mobility Connect Team
Complete the form below and select whether your enquiry is about sales or aftercare. Please include as much relevant information as possible.
"*" indicates required fields