Freephone 0800 224 8149
Free UK Delivery within 7 Days
Built Ready to Drive
Just £1 Deposit Needed
Full Demonstration
Finance Options
Free UK Delivery within 7 Days
Find straightforward answers about delivery, setup, aftercare, servicing, charging, DVLA registration and mobility scooter finance.
Choose a topic to jump directly to the most relevant questions.
Select a question to reveal the answer. You can open as many questions as you need.
What to expect when your new product arrives.
Delivery is normally arranged within seven days. Once your order has been confirmed, a member of the team will contact you to arrange a suitable date and time.
An earlier delivery may sometimes be possible, depending on stock and delivery availability.
Your scooter will be unpacked, assembled, checked and charged before delivery. This means you will not be left with a large box or unnecessary packaging to dispose of.
A Mobility Connect delivery specialist will bring the scooter to you and make sure it is ready to use.
Yes. A full demonstration is provided during delivery. The delivery specialist will explain the controls, charging, adjustment points and safe operation.
You will also have an opportunity to try the scooter and ask questions before the specialist leaves.
Support, warranty and ongoing protection.
Eligible mobility products bought from Mobility Connect include Standard Aftercare.
Contact Mobility Connect when your scooter is approaching 12 months old and the team can arrange a service appointment.
Annual servicing is included for eligible Platinum Plus members. The currently published service price for Standard Aftercare customers is £99.
The standard parts and labour warranty covers eligible faults arising during the applicable warranty period, subject to the product and warranty terms.
Accidental damage, misuse, normal wear and tear and consumable items may be treated differently. The team will explain the appropriate next step after reviewing the issue.
Most mainstream mobility scooters may be considered for Platinum Plus, even when they were not originally bought from Mobility Connect.
Eligibility depends on the scooter's make, model, age, condition and any existing faults.
Registration, charging and technical help.
Class 3 mobility scooters and powered wheelchairs must be registered with the DVLA.
You do not need to pay vehicle tax when the vehicle is registered with the DVLA as a mobility scooter or powered wheelchair.
Class 2 scooters do not normally need to be registered.
As a general guide, Mobility Connect recommends allowing at least 12 hours for a full charge.
Contact the Mobility Connect support team on 0800 224 8149 with the scooter make, model and a description of the problem.
The team will review the fault and explain whether telephone guidance, an engineer visit or a workshop repair is required.
Payment plans, deposits and applications.
Yes. Mobility Connect offers finance options through Snap Finance, subject to status, affordability, lender approval and the applicable terms and conditions.
Available payment plans allow eligible customers to spread the cost rather than making one large upfront payment.
Available finance plans can begin with a £1 deposit, subject to eligibility, affordability checks and lender approval.
The repayment amount, frequency and term will depend on the product selected and the finance agreement offered.
Visit the Mobility Connect finance page to learn more about the available options, or call the team to discuss a suitable mobility product and begin an application.
Explore mobility scooter finance or call 0800 224 8149 .
Explore products, learn more about ongoing support or contact the team directly.
Compare folding, portable, pavement, road-legal and all-terrain mobility scooters.
View Mobility ScootersCompare the included Standard Aftercare with the enhanced Platinum Plus membership.
View AftercareSend a written enquiry or speak directly with the sales or technical support team.
Contact Mobility ConnectSpeak with the Mobility Connect team for help choosing a product, arranging aftercare or getting support with an existing mobility scooter.