Complete Mobility Scooter Cover and Priority Support
Protect your mobility and avoid unexpected repair costs with comprehensive ongoing cover—even if your scooter was not originally purchased from Mobility Connect.
Everything Included with Platinum Plus
One straightforward membership covering many of the repairs, maintenance costs and unexpected problems that can affect your mobility scooter.
Unlimited No-Fee Call-outs
If something goes wrong, an engineer can come to you without an additional call-out charge.
Lifetime Warranty
Ongoing warranty protection providing greater reassurance beyond the normal standard cover.
Priority Repairs
Platinum Plus members receive priority support to help get their scooter working again sooner.
Annual Service
A yearly service helps keep your scooter safe, dependable and performing at its best.
Full Insurance Cover
Comprehensive insurance protection is included as part of your Platinum Plus membership.
Puncture Repairs
Tyre punctures can be repaired without an additional puncture repair charge.
Battery Replacement Cover
Battery protection helps you avoid one of the most common and costly scooter expenses.
24-Hour Emergency Breakdown
Access the emergency breakdown helpline whenever urgent support is required.
Courtesy Mobility Product
A suitable temporary mobility product may be provided when your scooter requires workshop repair.
Platinum Plus has put my mind at ease knowing that my mobility scooter is fully covered.Platinum Plus member
How Platinum Plus Works
Complete the application and the Mobility Connect team will guide you through eligibility and activation.
Tell Us About You
Complete the short application form with your contact information and details of the scooter you want to cover.
Get Your Scooter Details Ready
You will need the make, model, approximate age, general condition and details of any current faults.
Activate Your Membership
Once eligibility and the Direct Debit are confirmed, your Platinum Plus membership can become active.
Your Scooter Does Not Need to Have Been Bought from Us
Most mainstream mobility scooters in suitable working condition may be considered for Platinum Plus, subject to an eligibility and condition check.
- Scooter make and model
- Approximate age
- Current overall condition
- Any known faults or damage
- Serial number where available
Platinum Plus FAQs
Can I join if I did not buy my scooter from Mobility Connect?
Yes. Most mainstream mobility scooters may be eligible, subject to a check of their make, model, age, condition and any existing faults.
When does Platinum Plus cover start?
Cover begins once the scooter’s eligibility has been confirmed and the agreed Direct Debit has been successfully set up.
What mobility scooters can be covered?
Most mainstream mobility scooters in suitable working condition may be considered. Eligibility depends on factors including age, model, condition and existing faults.
Can I cancel my membership?
You can cancel your Direct Debit, subject to the current Platinum Plus membership terms and any applicable notice or cover conditions.
How do I request support?
Call Mobility Connect on 0800 224 8149. The team will review the problem and explain the next steps.
Apply for Platinum Plus Cover
Complete the form below with your details and information about your mobility scooter. The team will then contact you to confirm eligibility and arrange the next steps.